THE SITUATION
In April 2011, Miss Quinn was contacted by the Alliance Partnership Ltd via letter and was advised to transfer her pensions into a SIPP (Self Invested Personal Pension) with London and Colonial (L&C). She had three pensions worth £38,592.53 which were to be consolidated into one pension. In April 2015, she reached out to L&C regarding her investments, concerned since her statement indicated that the value had plummeted to zero, resulting in the total loss of her investments.
It was only after seeing one of our Facebook ads, that Miss Quinn decided to contact Money and Me Solicitors (MMS) to carry out an investigation into the advice she received in April 2011. Miss Quinn had no idea if she was entitled to any compensation and felt she had nothing to lose as MMS operated on a no-win, no-fee basis.
OUR APPROACH
MMS contacted all relevant parties and collected significant evidence, jusfying the submission of a complaint. After L&C disagreed with our findings and rejected the complaint, we referred the matter to the Financial Ombudsman Service (FOS), a statutory entity that settles financial disputes like Miss Quinn’s.
THE OUTCOME
FOS upheld the complaint and ordered L&C (now Options UK) to conduct a financial loss assessment, which they completed in September 2023. MMS had secured another successful outcome for our client, resulting in Miss Quinn being awarded £68,823.97 in compensation.
Miss Quinn expressed her satisfaction with our service and appreciated the consistent support and updates provided by the MMS team throughout the claims process.
Miss Quinn told us, “Without assistance from MMS, I might have faced financial difficulties upon retirement; however, now I have some valuable savings” – Miss Quinn
