Case Study: Ms C. R.’s Successful Armed Forces Pension Compensation Claim


In January 2015, Ms C. R. acted on what has now been proven to be unsuitable advice and transferred her Armed Forces Pension Scheme (AFPS) into a Personal Pension arrangement with Scottish Life (a division of Royal London). The Service Personnel & Veterans Agency confirmed that the amount transferred was £73,581.90. By December 2022 (nearly 8 years on), this had grown to a value of £101,148.78, which Ms C. R. felt was reasonable growth for her pension period with Scottish Life. After viewing one of our Facebook ads, she decided to appoint Money and Me Solicitors (MMS) to carry out an investigation into the advice.


After conducting an in-depth investigation that lasted 18 months, we established that had Ms C. R. remained in the AFPS, the equivalent ‘hypothetical value’ of that pension would have been £253,438.46. With the addition of charges relating to her (new) personal pension, it was calculated that she had suffered an actual loss of £177,879.19.


On 29th November 2022, the Financial Services Compensation Scheme (FSCS) awarded Ms C. R. £85,000 in compensation for her losses. This was the maximum payment she was entitled to receive at the time under the FSCS rules.

If you believe you have been wrongly advised to transfer your Armed Forces Pension, don’t hesitate to reach out to Money and Me Solicitors for help.